Snowboard Expert Gaelen Mast
Spring slush days!! (Okemo Mountain, April 2022)
  • Gaelen Mast

    Heya! my name is Gaelen and I've been snowboarding for longer than I haven't!

    I started snowboarding at age 11 and have been addicted ever since. As soon as I was legally able to work I got a job as a snowboard instructor at a local mountain and I haven't looked back! I've been working in the mountain resort industry for six years now including as an instructor, rental technician, terrain park crew member, and in a dedicated snowboard shop!

    For better or for worse snowboarding has become one of my biggest personality traits and I'll talk about it with anyone who will listen (seriously anyone)! Having worked for Curated for over a year, my main goal has always been to simply find customers the right gear that they'll truly stoked about, not push them to buy for the sake of profits. I've helped 6,000+ customers (and counting) and I'm confident that I can do the same for you!

    214 reviews averaging 5.0 stars
    Currently offline
    CategorySnowboard Expert
    Customers helped7,387
    Favorite terrainTerrain park
    Favorite spotMount Snow VT
    My QualificationDecade of gear experience
    Favorite drinkYerba Mate
    Current locationWinter Park CO
    4.98 / 5 stars
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    211 (99%)
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    Sorted by
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Javier
    Great expert help.
    Gaelen was a great help to the shopping experience. He presented me with good suggestions. Was willing to explain why each item was good for me, and my wife, and why others may not have been a good choice as well. I really appreciate the time, and patience that he spent on us to help us feel comfortable with our purchase. Two thumbs up, 5 out of 5 stars... Gaelen was great.
    Verified Review | Submitted on Apr 29, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: EYAL
    Gaelen: Exceptional Customer Support
    I had the pleasure of dealing with Gaelen for the second time, and once again, he delivered outstanding service. Gaelen's responsiveness and dedication ensured a smooth purchase process and the best deal possible.After noticing a price change on my purchased snowboard, Gaelen promptly intervened, contacting customer support to secure a reimbursement for the price difference, even after the purchase was completed.Gaelen's proactive approach and commitment to customer satisfaction are truly commendable. His extra mile efforts have earned my trust, and I'll definitely be back next season. Thank you, Gaelen, for your exceptional support.
    Verified Review | Submitted on Apr 3, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Lis H
    Gaelen was great!
    He is so knowledgeable and took his time to learn what I was looking for even though I didn't really know what I was looking for, because I'm a beginner. He curated some options for me and gave me what I felt were his very honest opinion. A million thanks, Gaelen!
    Verified Review | Submitted on Mar 20, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Josh
    Just genuinely seems like a good guy
    Gaelen always replied very quickly and thoughtfully whenever I had questions about my order or just about snowboards and gear in general. When I had an issue with one of my items, Gaelen quickly figured it out for me with the support team and updated me thoroughly every step of the way. This man deserves a raise!
    Verified Review | Submitted on Jan 23, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Molly
    Gaelen Is Awesome!
    Shopping for my first board, binding, boot, pretty much everything setup and Gaelen 100% helped me narrow down what I was wanting/looking for. I let him know my skill level, likes and dislikes, and goals. He provided exceptional customer service with our Q&A and amazing recommendations! It was so hard to choose but I went with his top recommendation on the board and chose Capita! Thank you so much for helping me get ready for Tahoe, Gaelen! I am STOKED!
    Verified Review | Submitted on Jan 19, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Kayden
    Gaelen was amazing
    Gaelen was everything you could ask for (especially in an online “chatbot”) his answers were exactly what I wanted without feeling like I was being steered in a certain type of way. Extremely helpful and got me exactly what I needed. Would 10/10 recommend Gaelen every time
    Verified Review | Submitted on Jan 12, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Ally
    Gaelen was sooo helpful!
    I really needed a lot of new gear this season and had no idea where to start. Gaelen got me set up with a new board and bindings and was so helpful throughout the whole process! 11/10 would recommend. Thank you Gaelen, I can't wait to get out there and ride!
    Verified Review | Submitted on Dec 29, 2023
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Halle
    Gaelen was amazing.
    He was so kind, polite and accommodating. I have never experienced customer service like this before and I work in customer service so it was quite a shock how simple, pleasant, and quick it was. Really excited to try out the new board and see how it works out. Thank you again Gaelen. You were definitely a homie and helped a girl out. I was terrified of buying something expensive that wasn’t a right fit for me but I’m feeling pretty confident with the purchase and stoked about the deal. Appreciate you so much Gaelen, oh yeah and you to Curated.. just kidding :)) thank you guys!!! 🤘🏻
    Verified Review | Submitted on Nov 16, 2023
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Tyler
    Best First Experience
    This is my first time getting any new gear and it couldn't have been a less daunting experience. I come the world of skateboarding and was worried about not knowing anything about snowboarding. The curated experts, Gaelen, made it a seamless experience.
    Verified Review | Submitted on Jan 13, 2024
    Snowboard Expert Gaelen Mast
    Expert: Gaelen Mast
    Reviewer: Peter B
    Gaelen was Amazing!
    Gaelen was timely with his responses and really listened to what I wanted to buy. Presented me with MANY options and answered any questions I had pertaining to them. Highly recommend him to anyone looking for gear.
    Verified Review | Submitted on Apr 21, 2024
    Gaelen Mast
    5.0 from 214 reviews
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