how it works
Here's what to expect
Wondering how we find everyone the best product? This is how we do it.
a woman answering questions related to snowboarding
Tell us what you want
Don’t be shy! We’ll ask you a few basic questions on what you’re looking for, so we can match you with the perfect expert.
How long does it take?
Our quizzes take 3 minutes! That’s faster than ordering a pizza.
How much does it cost to shop with an expert?
It’s absolutely free! Seriously. You’ll just pay for any products you buy.
A chat conversation between an expert and someone looking to purchase a snowboard
Meet your expert
Or should we say, your new friend?

Talk to someone who (finally!) gets it. They’ll reach out to you to start the conversation.

Share your hopes and dreams, budget and preferences, scope and components of your project, and even your Pinterest boards. Like a true friend, they’ll listen, be patient, and be here for you when you’ve had 5 cups of coffee and 500 tabs opened.

Is my expert a real human being?
Not convinced they’re real? Come see how real they are
How can I talk with my expert?
  • Message from our site
  • Text on your phone
  • Email
  • Video chat
  • Send a message in a bottle (No guarantees that this will actually make it to your expert.)
Ski recommendations sent over to customer interested in buying a snowboard
Find it together
Doing stuff with a friend is always better. See-sawing. Tennis. And shopping, especially when the friend is an expert.
As your expert, they’ll:
  • Send you a list of personalized recommendations
  • Help you identify and define the scope of your project or product search
  • Compare prices and products; or if you're working on a project, compare project proposals
  • Help you get the best deals
  • Give you insider tips
And you'll:
  • Send feedback
  • Ask questions
  • Share research
What if I don’t like my expert recommendations?
If you’re not happy with your recs, just let your expert know! The more honest you are, the better they can find what’s right for you. They won’t quit until they find the right product for you.
What kind of questions can I ask my expert?
Just like in school, there are no dumb questions. Your expert is here to answer any and all questions. Like:
  • How does this year’s model compare to last year’s?
  • What types of bikes are out there?
  • Does my project make sense?
  • Where’s the best burger in Tahoe?
Buy & enjoy
Once you’re confident you’ve found what you’ve been searching for, check out directly on our site and feel good knowing you made the right decision. No more second-guessing. No more buyer’s remorse.
We guarantee:
  • Price matching (details here)
  • Free shipping on most product purchases over $50 in Golf, Winter Sports, Coffee, Espresso and Kitchen
  • A big, fat smile on your face
What if I find a better price elsewhere?
If you find a better price at a qualifying retailer or brand website, just let your expert know. Send them the link, and they’ll verify and approve the price match. Details here.
My expert was the best! How can I let them know?
You can:
  • Leave a review
  • Leave a tip – 100% of it will go to them
  • Refer them to your friends and family
  • Keep in touch! Let them know how much your loved your product.
An image of the customer snowboarding sent to an expert in chat to thank them for recommendations
Ready to get started?