legal
Return policy

Our experts and the rest of the Curated team want you to love your purchase! Ideally the connection you’ve build with our experts keeps you coming back anytime you need advice in the future. To ensure you have an amazing post-sale experience, we operate with two key principles: transparency and fairness.

If you are not completely satisfied with your product please reach out to us so we can help make it right.

We offer a 30-day peace of mind returns on most* items.

Eligible items: We offer returns on items in in new condition that are in their original packaging. Items purchased used are not eligible to be returned. Mounted skis / snowboards and rigged fishing products are not eligible for returns. Bikes must be unridden and in their original packaging. Feel free to try on apparel and footwear, just don’t remove the tags or wear it beyond trying on.

Time-frame: You may return items within 30 days of delivery. Bikes must be returned within 14 days of delivery.

Return shipping fees: If the return is a result of our error, we will happily pay for shipping. Otherwise, we charge $7 for return shipping of most items with the following exceptions:

  • $14 for return shipping of fishing rods, combos, and outfits
  • $69 for return shipping of other oversized items (e.g. large car accessories)
  • $35 for return shipping of espresso machines and grinders, plus a 20% restocking fee for used units
  • $100 for return shipping of bikes
  • In all cases, these fees will be subtracted from the refund amount

Refunds: You should receive your refund within 2 weeks of starting the return process. This includes 1-2 business days to generate a return label, 1-2 business days to process the refund, and 5-10 business days for your bank to clear the funds.

Discounts and tips: If any discounts were applied during your purchase, you will not receive a refund for the value of the discount. Your refund will be the amount you paid minus any fees. Tips are paid directly to experts for their work providing you recommendations, and are non-refundable. If you have any questions about this please reach out to support.

Exchanges: To exchange an item, please initiate a return for the original item and place a new order for the new item. This will allow you to get your new item quickly and avoid the risk of it selling out. Keep in mind that you will be charged for both items. We’ll issue a full refund, minus the return shipping cost, once the original item is returned to us in new, unused condition. Our support team is happy to help with any exchange questions you may have.

Cancellations

You may cancel any order within thirty (30) minutes of purchase. If you cancel after this time period, your order may have already been processed with our warehouse or one of our partners. If you cancel after this time period, you may be responsible for the return fees detailed above.

Satisfaction guarantees

Your purchase may qualify for 14-day no-questions-asked return.

Golf playability guarantee: We're so confident our experts will choose the right clubs for you that if you buy the clubs your expert recommends, we'll let you play them for 14 days. If you don't like them, send them back for a full refund. This guarantee is subject to the following conditions:

  • The item must be a new golf item (not pre-owned or used).
  • The item must be off-the-shelf with NO customizations.
  • The item must be recommended to you by one of our experts.
  • You may try out the item before returning them; hit balls, play a round (or 14), swing the clubs.
  • If you decide that your purchase isn't working out, you will receive a full refund, minus applicable return shipping fees.

Fishing castability guarantee: We’re so confident our experts will get the right rod in your hand that if you buy one your expert recommends, we’ll let you test it out for 14 days. Take it out and cast it; and if it doesn’t feel great in your hand, send it back for a full refund. This guarantee is subject to the following conditions:

  • The rod must be new when purchased (not pre-owned or used)
  • The rod must be off-the-shelf with no customizations
  • The rod must a singular rod; no outfits or combos
  • The rod must be recommended to you by one of our experts
  • You may try out the rod before returning it; take it to your local fishery or casting pond
  • If you decide that your purchase isn't working out, you will receive a full refund, minus applicable return shipping fees.

Warranties and Damage

Shipping damage: if an item arrives damaged, we will offer a full refund for the item so long as you send it back to us, and subject to our return shipping fees policy above. If a bike needs minor repairs due to damage during transit, we will encourage you to bring the bike to a local bike shop. We will reimburse you for parts and labor costs associated with the repair (according to a provided invoice from the shop). If the bike is substantially damaged, we will cover return shipping. We may encourage you to bring the bike to a bike shop to be professionally packaged in order to prevent further damage on the return trip. In all cases, we strongly encourage you to have your local bike shop inspect any bike you purchase before riding.

Bikes: If your bike needs minor repairs due to damage during transport and the damage can be repaired at a local bike shop, Curated will encourage the customer to bring the bike to a local bike shop and will reimburse the customer for parts and labor costs associated with a picture of the invoice from the shop. Curated will pay for the return shipping if the bike is substantially damaged. Curated may encourage you to bring the bike to be professionally packed at a local bike shop and will reimburse the cost of packaging in order to prevent damage on the return trip. In all cases, we encourage you to inspect the bike for damage before fully unpacking the bike.

Warranty claims: Please email warranties@curated.com if you have a potential warranty issue that is not a result of natural wear and tear and is not due to an accident. Please provide as much detail about your issue as possible in your email. Attach photos of the defective area on the item with a description of the issue. Note that some manufacturers will require you to contact them directly with warranty claims; if this is the case, we will help you start that process.

Click below to get started on a return.