Our experts and the rest of the Curated team want you to love your purchase! Ideally the connection you’ve build with our experts keeps you coming back anytime you need advice in the future. To ensure you have an amazing post-sale experience, we operate with two key principles: transparency and fairness.
If you are not completely satisfied with your product please reach out to us so we can help make it right.
We offer a 30-day peace of mind returns on most* items.
- You may return most new, unopened items within 30 days of delivery for a full refund. We’re happy to pay for shipping if the return is a result of our error, otherwise there will be a charge for return shipping and an additional restocking fee of 10%. (Feel free to try on winter sports boots, we will accept the return as long as the boot has not been used)
- You’ll usually receive your refund within 3 weeks of starting the return process. This includes the time it takes for the merchant to receive your return (5-10 business days), for us to process the refund (2-3 business days), and for your bank to clear the funds (5-10 business days).
- If any discounts are applied during the purchase, you will not receive a refund for the value of the discount. Your refund will be the amount you paid minus any fees.
GOLF: Your purchase may qualify for 14-day no-questions-asked return.
We're so confident our experts will choose the right clubs for you that if you buy the clubs your expert recommends, we'll let you play them for 14 days and return them if you don't like them.
- The item must be off-the-shelf with NO customizations.
- The item must be a new golf item.
- The item must be recommended to you by one of our experts.
- Yes! You can try out the item before returning them; hit balls, play a round (or 14), swing the clubs.
- Yes! You will recieve a full refund, minus the cost to ship the item back.
Other Return and Cancelation Policies.
- You may cancel an order any time prior to shipment by sending us an email, but please keep in mind orders are processed within one (1) hour of your purchase. If you cancel after this hour, you will be responsible for any costs to return the item.
- Tips: Just so you know, all of our experts work for tips. Tips are paid directly to the experts which is why we’ve decided to make tips non-refundable. That being said, if you have any questions about this please reach out to support.
*The following items are non-returnable: any curated experience (yacht or jet charters), jewelry, any custom items (custom golf clubs), mounted skis and snowboards, pre-owned items and any other item that is specifically stated as non-returnable