Our experts and the rest of the Curated team want you to love your purchase! Ideally the connection you’ve build with our experts keeps you coming back anytime you need advice in the future. To ensure you have an amazing post-sale experience, we operate with two key principles: transparency and fairness.
If you are not completely satisfied with your product please reach out to us so we can help make it right.
- We offer a 30-day peace of mind returns on most* items.
- You may return most new, unopened items within 30 days of delivery for a full refund. We’re happy to pay for shipping if the return is a result of our error, otherwise there will be a charge for return shipping and an additional restocking fee of 10%.
- You’ll usually receive your refund within 3 weeks of starting the return process. This includes the time it takes for the merchant to receive your return (5-10 business days), for us to process the refund (2-3 business days), and for your bank to clear the funds (5-10 business days).
- If any discounts are applied during the purchase, you will not receive a refund for the value of the discount. Your refund will be the amount you paid minus any fees.
- You may cancel an order any time prior to shipment by sending us an email, but please keep in mind orders are processed within one (1) hour of your purchase. If you cancel after this hour, you will be responsible for any costs to return the item.
- Tips: Just so you know, all of our experts work for tips. Tips are paid directly to the experts which is why we’ve decided to make tips non-refundable. That being said, if you have any questions about this please reach out to support.
*The following items are non-returnable: any deal experience including yacht charters, any custom items including custom golf clubs, mounted skis and snowboards, pre-owned items unless and any other item that is specifically stated as non-returnable