The Curated Promise:
We stand by our experts’ recommendations and the quality of our products, and want you to be 100% satisfied with your purchase. We understand that sometimes, things don’t work out. That’s why we offer a 30-day return policy with free return shipping for most products.
Returns Policy and Process:
We offer free returns on new, unused products for 30 days, with a few exceptions. Products must be returned in the condition received and with the original box and / or packaging, including manufacturer tags where applicable and proof of purchase. Please navigate to your My Orders page to start a return.
Your refund will be issued as the amount you paid, minus any shipping and handling fees. Refunds will be processed after we receive your return, and may take additional processing time depending on your financial institution. If your original method of payment is unavailable, we will issue your refund in the form of store credit.
Tips are paid directly to Experts for their work providing recommendations, and are non-refundable.
Holiday Return Extension: To make your holiday shopping experience even easier, we are offering an extended return window for purchases made during the holiday season.
- Extended Return Window: Purchases made between November 6th and January 15th are eligible for returns until January 15th, 2025.
- Standard 30-Day Return Policy: For purchases made close to or after January 15th, our standard 30-day return policy will apply. You’ll have at least 30 days from your purchase date to make a return.
Return Policy Exceptions: We do not accept returns on customized golf clubs, mounted skis or snowboards, used coffee and espresso machines and grinders, or final sale items (clearance items).
Golf Playability Guarantee: We're so confident our experts will choose the right clubs for you that if you buy the clubs your expert recommends, we'll let you play them for 30 days. If you don’t like them, send them back for store credit you can use towards your next purchase. This guarantee is subject to the following conditions:
- Applies to both New and Used golf clubs
- Must be recommended by one of our experts
- Does not apply to customized golf clubs
- Does not apply to clearance items
Cancellations
We aim to process and ship your order as quickly as possible. If you need to cancel your order, there is a 30-minute grace period after purchase to do so. Please go to the My Orders page to request a cancellation. After this window, cancellation may not be possible due to processing logistics. If you wish to cancel outside of this timeframe, please contact our support team. They will attempt to cancel the order if feasible or provide you with a free return label.
Order Adjustments
We strive to ensure that your order is accurate and processed swiftly. You have a 30-minute window after placing your order to make any adjustments. Once this window closes, your order will move forward to shipment, and we cannot guarantee that changes can be made. If you need to make adjustments after this period, please contact our support team, and we will do our best to accommodate your request based on the order’s processing stage.
Exchanges
If you prefer to exchange for a different item, please initiate a return and place a new order. This will ensure your order arrives as quickly as possible and that it doesn’t go out of stock.
Damaged Items
If your order arrives damaged, please contact us within 5 days of delivery. Be sure to include clear photos of the damaged item and its packaging. Our team will review the issue and work to resolve it promptly for you.
Warranty Claims
Most warranties are managed directly by the brands, following their specific policies and guidelines.
You can easily submit a warranty request through the 'My Orders' page. Simply locate the relevant Order Number, select Order Support, and then choose Warranty Claim from the drop-down menu.
Warranty handled by Curated:
You will receive detailed instructions from us on how to return the product or arrange for repair or replacement.
Brands That Manage Warranty Claims Directly:
For brands that prefer to manage warranty claims directly, you will see contact information and instructions on how to reach out to them for further assistance.