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Return policy

The Curated Promise:

We stand by our experts’ recommendations and the quality of our products, and want you to be 100% satisfied with your purchase. We understand that sometimes, things don’t work out. That’s why we offer a 30-day return policy with free return shipping for most products.

Returns Policy and Process:

We offer free returns on new, unused products for 30 days, with a few exceptions. Products must be returned in the condition received and with the original box and / or packaging, including manufacturer tags where applicable and proof of purchase. Please navigate to your My Orders page to start a return.

Your refund will be issued as the amount you paid, minus any shipping and handling fees. Refunds will be processed after we receive your return, and may take additional processing time depending on your financial institution. If your original method of payment is unavailable, we will issue your refund in the form of store credit.

Tips are paid directly to Experts for their work providing recommendations, and are non-refundable.

Return Policy Exceptions: We cannot accept returns on customized golf clubs, mounted skis / snowboards, or used coffee & espresso machines and grinders.

Golf Playability Guarantee: We're so confident our experts will choose the right clubs for you that if you buy the clubs your expert recommends, we'll let you play them for 30 days. If you don’t like them, send them back for store credit you can use towards your next purchase. This guarantee is subject to the following conditions:

  • Must be a new golf item (not pre-owned or used)
  • Must be recommended by one of our experts
  • Does not apply to customized golf clubs

Cancellations

We are able to accommodate order cancellations for a 30 minute window after they are placed. Please go to the My Orders page to request a cancellation.

Exchanges

If you prefer to exchange for a different item, please initiate a return and place a new order. This will ensure your order arrives as quickly as possible and that it doesn’t go out of stock.

Damaged Items

If an item arrives damaged, please contact us within 5 days of receiving the item. We will help process the return and provide a replacement at no charge.

Warranty Claims

If you believe that your product has a damage / defect related to a manufacturing issue, please contact our support team here. Most warranties are handled directly by brands, but our Customer Support team is happy to help with resolution and connect you directly with the brand if needed.

Click below to get started on a return.